Corporate Profile
Corporate Headquarters
OpenConnect Systems Incorporated
Suite 700
2711 LBJ Freeway
Dallas, TX 75234
Direct Line - 972.484.5200
Corporate Profile
OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables our clients to more quickly address and adapt to today’s operational and competitive challenges.
Management Team
| Edward Peters | Chief Executive Officer |
| Charles Brockenbush | Chief Financial Officer |
| Stuart Burris | Chief Technology Officer |
| Steve Estrada | Senior Vice President, North America Field Operations |
| Alex Moulas | Senior Vice President, Business Development, Marketing |
| Alex Narings | Vice President EMEA Operations |
Products and Services
Products
OpenConnect provides technology that automatically discovers business process inefficiencies, letting organizations quickly improve critical business practices. OpenConnect Comprehend records the attributes (who, what, where, when, etc) and relationships of all the events and processes that occur within an organization's systems to determine the root cause of business inefficiencies. The information resulting from Comprehend's analysis is the first step these organizations must put into place before implementing any business improvement project.
Professional Services
As a technology and business partner, OpenConnect helps its clients achieve successful implementation and deployment so they can maximize their business benefits and ROI, and mitigate risk. OpenConnect offers a framework of services that covers the entire lifecycle of a project -- from solution planning and implementation through to business improvement. To each service, we bring the right people, processes, and knowledge to ensure success.
Support
By using advanced technologies and automated service functions, OpenConnect provides world-class Customer Support. Our superior support infrastructure provides customers with ready access to installation, usage and technical questions. Our customers have the option of voice or electronic access to our team of highly trained and responsive Customer Support Representatives (CSRs).